SHIPPING

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RETURNS & EXCHANGES

Returning goods if you change your mind (non-customised goods only), If you are not satisfied with any goods purchased from us you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this Clause 9.  This Clause 9 does not apply to Goods that are not in compliance with the Contract and your legal rights.  For such Goods, please refer to Clause 8.


9.2    If you wish to return Goods to Us under this Clause 9 you must do so within 14 days of taking delivery (or collecting them from Us), telling Us why you wish to return the Goods. 


9.3    All Goods must be returned to Us under this Clause 9 in their original condition, in their original, unopened packaging, accompanied by proof of purchase.


9.4    You may return Goods to Us in person during Our business hours of 9:30 am-5 pm or you may return them by post or another suitable delivery service of your choice.  You are solely responsible for the cost of returning Goods to Us under this Clause 9.


9.5    Refunds or replacements will be issued to you immediately if you return Goods to Us in person or within 14 days of Our receipt of the Goods if you return Goods to Us by post or similar delivery service.


9.6    Please note that this extended return period (guarantee) applies only to consumers resident in the United Kingdom. The provisions of this Clause 9 are in addition to your legal rights, not instead of them.